ABOUT ALLOVUE

Allovue believes every student deserves access to the resources they need to be successful in school. Our education resource planning software empowers K-12 administrators at every level to allocate resources to best support the needs of their students. We seek people who are creative, funny, humble, flexible, motivated, collaborative, and problem-solvers. We love and respect our team members. We also love silly GIFs.

YOUR ROLE

As the Operations Manager, you play a pivotal role in ensuring that the Sales Marketing team at Allove operates efficiently by leveraging the HubSpot CRM platform. As our resident subject matter expert for all things MarTech, you’ll be the go-to for technical strategy, implementation, execution, and troubleshooting. In particular, you’ll work closely with the Sales Marketing team to review, recommend, and implement best practice processes and procedures within our CRM and marketing automation platform. You’ll be responsible for the day-to-day running of HubSpot and operationalizing our marketing campaigns and strategies—utilizing best practice data capture and workflow methodologies, as well as assisting and executing on special marketing projects. The ideal candidate is an analytical and operational thinker, and an expert in getting the most out of marketing systems and processes to fuel effective marketing campaigns.

RESPONSIBILITIES

• Develop, execute, and test sales and marketing campaign automation to improve lead generation, contact engagement, and deal progression
• Evaluate requests from stakeholders and translate the needs into new automations, workflows, or configurations in HubSpot
• Oversee data integrity within the HubSpot CRM through data import management, data cleanup, deduping, and the development of automation workflows 
• Track and measure effectiveness of campaigns/automations and make actionable recommendations to the team based on data 
• Create and manage user profiles, layouts, reports, dashboards, process automation, and other configurable parts of the interface for end-users
• Manage the optimization of our HubSpot instance, including platform integrations, workflow development and management, templates, and troubleshooting 
• Use your killer communication skills to draft and update system documentation, policies, and procedures in our knowledge management system (Notion) 
• Lead HubSpot onboarding and internal training sessions, as necessary
• Provide day-to-day support for Allovue users and assist the team with best practices to improve and increase their knowledge of HubSpot

QUALIFICATIONS

• 3+ years of professional experience in sales or marketing operations
• Deep understanding of HubSpot configuration and technical/functional capabilities (Sales, Marketing, and CMS Hubs) 
• Ability to understand complex requirements and transfer strategy into operational execution
• Ability to advise and implement best practices with a knack for problem solving
• Be a natural at spotting inefficiencies and be able to identify a solution 
• Comfortable with speaking up with ideas or insights.
• Outstanding attention to detail with impeccable organizational skills
• Excellent written and verbal communication 
• Keen judgment to know when, who, and how to ask for help 

BONUS POINTS

• Bachelor’s degree preferred in business, marketing or a related field
• HubSpot Sales and Marketing certifications
• Experience in B2B software sales environments, particular those with long sales cycles and difficult attribution
• Understanding of funnel strategy and marketing to different buyer stages and audience

COMPENSATION

Starting at $75,000

About Allovue

Allovue believes every student deserves access to the resources they need to be successful in school. Our education resource planning software empowers K–12 administrators at every level to allocate resources to best support the needs of their students. We seek people who are creative, funny, humble, flexible, motivated, collaborative, and problem-solvers. We love and respect our team members. We also love silly GIFs.

Your Role

Allovue is seeking a K-12 Budgeting subject matter expert who would like to become a quality assurance tester reporting to the VP of Product Management. This is an exciting opportunity for your experience and knowledge in education budgeting to make a big impact on the quality and value of our products, helping K-12 Education Finance leaders across the United States focus on making every dollar work for every student. This role will work with our product team to ensure that we are building high-quality software that meets the needs of our customers.  In this role, you will act as a gatekeeper by reviewing “finished” tasks before they are deployed to customers to ensure that they are 100% completed to the standards stipulated by the requirements. 

You will also spend time regression testing to ensure that our product continues to work as it should as we rapidly iterate. Your deep knowledge of K-12 finance practices, experience with excel and complicated budgeting spreadsheets will help us to understand where there are testing gaps, and will help to build test data that thoroughly searches for edge-cases. You will evaluate the user’s experience in our products and raise concerns when better solutions are possible. You will help to determine the severity and priority of bugs, and research bug reports from our customers. You will assist customers in understanding the software by updating documentation as well as help with training where necessary. You will be a primary source of product knowledge at the company and will interface with folks from all departments. Finally, you will lead the effort to establish a strong foundation for quality assurance at Allovue by creating processes that don’t exist (but should) and by improving those we currently use. 

Responsibilities:

• Take ownership of acceptance testing efforts for Allovue’s software applications, ensuring requirements are met.
• Diagnose problems, report bugs, and recommend usability enhancements to the development team using issue trackers like Github Issues.
• Provide regular status updates and reports on the quality of software development and builds at Allovue.
• Help diagnose and replicate functional issues that have been reported as bugs from our users.
• Help maintain up-to-date documentation as our products evolve.
• Share knowledge and demonstrate product areas to other team members on an ad hoc basis.
• Help to create and document a test methodology and quality assurance procedures, establishing standards for QA at Allovue.
• Identify appropriate test metrics and assist with test data setup to facilitate test runs.
• Work closely with the product team and developers.

Qualifications:

• Experience in a central office department at one or more K-12 districts in the United States
• Deep comfort in Excel and understanding complicated spreadsheets and how to manipulate them
• A solid foundation of QA methodology, testing techniques, and approaches
• Interest in delivering quality software products in a quick-paced and fluid development environment, learning about the software development lifecycle
• Strong web application technology experience and understanding of common UI patterns
• Collaboration and communication skills for both technical and strategic discussions
• Genuine interest in our product and the problems it solves; Excitement about our mission!
• Ability to work in the United States

Bonus Points!

• Proficiency with some or all of the following:

    - Technical writing and product documentation

    - Software development lifecycle and software release cycles

    - Budgeting processes in K-12 education space

    - Excel/Sheets and other Microsoft/Google suite apps

    - Slack and Notion

• Experience testing, building, maintaining, or selling software that services the K-12 space
• Understanding of the budgeting processes at one or more K-12 districts in the US

If reading the lists above you feel like you’re missing some of the skills we’ve listed, we encourage you to apply anyway, especially those applicants from marginalized communities.

Salary Range: 65k-90k commensurate with experience and subject matter expertise

Target Start Date: June 8, 2022

Allovue believes every student deserves access to the resources they need to be successful in school. Our education resource planning software empowers K-12 administrators at every level to allocate resources to best support the needs of their students. We seek people who are creative, funny, humble, flexible, motivated, collaborative, and problem-solvers. We love and respect our team members. We also love silly GIFs.